Cleveland Clinic (3)
What is Cleveland Clinic?
Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation.
Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S.News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey.
Among Cleveland Clinic’s 49,000 employees are more than 3,400 full-time salaried physicians and researchers and 14,000 nurses, representing 120 medical specialties and subspecialties. The Cleveland Clinic health system includes a 165-acre main campus near downtown Cleveland, nine community hospitals, more than 150 northern Ohio outpatient locations – including 18 full-service family health centers and three health and wellness centers – and locations in Weston, Fla.; Las Vegas, Nev.; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2015, there were 6.6 million outpatient visits, 164,700 hospital admissions and 208,807 surgical cases throughout the Cleveland Clinic health system. Patients came for treatment from every state and 180 countries.
What is the Patients First philosophy?
Patients First is a philosophy pioneered by Cleveland Clinic in the US. This approach extends beyond world-class clinical care, emphasizing care that addresses every aspect of a patient’s encounter with Cleveland Clinic, including the patient’s physical comfort, as well as their educational, emotional, and spiritual needs.
What is the Group Practice Model?
The Group Practice Model was developed by Cleveland Clinic in the US and has been extended to Cleveland Clinic Abu Dhabi. It is a collaborative approach to patient care where physicians act as a unit, pooling their expertise and combining their specialties around a specific organ or disease system into integrated practice units called Institutes. The Model allows physicians to efficiently and effectively address patient needs, reduce redundancies, efficiently allocate resources, and decrease the length of patient stays.
What is Cleveland Clinic Abu Dhabi?
Cleveland Clinic Abu Dhabi, part of Mubadala’s network of world-class healthcare providers, , is a multispecialty hospital located on Al Maryah Island in Abu Dhabi, UAE. Cleveland Clinic Abu Dhabi is a unique and unparalleled extension of US-based Cleveland Clinic’s model of care. The hospital has been specifically designed to address a range of complex and critical care requirements unique to the Abu Dhabi population in order to reduce the need for patients to travel abroad for care.
Mubadala Development Company (2)
Who is Mubadala?
Mubadala Development Company (Mubadala) is an investment and development company owned by the Government of Abu Dhabi. Formed in 2002 to support the diversification of the Emirate’s economy, Mubadala invests in and manages businesses across a wide range of industry sectors with the objective of delivering strong financial returns and socioeconomic benefits to the Emirate of Abu Dhabi.
For more information about Mubadala, its collaborations and activities please visit www.mubadala.ae
What role does Mubadala play in the operation of Cleveland Clinic Abu Dhabi?
Cleveland Clinic Abu Dhabi is wholly owned by Mubadala and managed and operated by Cleveland Clinic.
Location ＆ Transportation (3)
Where is Cleveland Clinic Abu Dhabi located? How can I get there?
We are located on Al Maryah Island, the heart of Abu Dhabi’s new central business district. The hospital is situated adjacent to Abu Dhabi Global Market Square and Rosewood Abu Dhabi.
Cleveland Clinic Abu Dhabi is easily accessible by car, taxi or public transit (bus).
For maps, directions and additional transportation details, please visit our How to Get Here
What type of parking and valet services are available at Cleveland Clinic Abu Dhabi?
We have more than 3,100 parking spaces, with both self-service and valet parking available for patients and visitors.
Self-service parking is complimentary for patients and visitors. Valet services are offered at a nominal charge, payable at the time of departure.
To learn more about parking and valet services at the hospital, please visit our Parking & Valet page.
Does Cleveland Clinic Abu Dhabi provide transportation or shuttle service from the airport?
Transportation can be arranged through Global Patient Services for patients and families arriving from outside of the country.
To learn more about Global Patient Services and the department’s offerings, please visit our International Patients
Lodging ＆ Accommodations (1)
What nearby lodging options are available for those who accompany patients during their stay?
Rosewood Abu Dhabi, conveniently located adjacent to Cleveland Clinic Abu Dhabi on Al Maryah Island, is an ideal lodging option for family and friends accompanying patients during a stay at the hospital. Rosewood Abu Dhabi is directly connected to the hospital via a dedicated corridor, and complimentary tram services are available for all hospital visitors staying at the hotel.
There are also ample options for hotels elsewhere in Abu Dhabi. Our Patient Hospitality Service team is available to assist patients and visitors who wish to explore other hotel options. Please contact 800 8 CCAD (800 8 2223) to speak to a member of our team.
What languages are spoken at Cleveland Clinic Abu Dhabi?
We operate in both Arabic and English.
Neither Arabic nor English are my preferred language, are translators provided?
Yes, medical translators are available 24/7 for those patients who do not speak – or are otherwise not comfortable conversing in – Arabic or English.
Non-Clinical Offerings (1)
Cleveland Clinic Abu Dhabi is quite large, how do I find my way around?
We have several resources in place to help patients and visitors navigate the hospital.
Patient and Guest Services Associates, known as “Red Coats,” are easily identified by their distinctive red jackets. Red Coats greet patients and visitors as they arrive at the hospital and provide directions or personally escort patients and visitors to their destination.
Direction signage is posted near key locations, including elevator banks and reception desks throughout the hospital. Select signage is color-coded to help patients and visitors identify specific areas of the medical campus.
Green – Diagnostic & Treatment Block, Intensive Care Unit and the Patient Tower
Blue – Clinic Block
Red – Emergency Department
Religious Offerings (3)
Is the food served at Cleveland Clinic Abu Dhabi halal?
In accordance with local cultural requirements, all food and beverages prepared and served at Cleveland Clinic Abu Dhabi are halal.
Are there prayer rooms and ablution (wudu) facilities?
A total of 26 men’s and women’s prayer rooms and ablution (wudu) facilities are located across the Cleveland Clinic Abu Dhabi medical campus and are accessible 24/7. Pray rooms and wudu facilities are located in the Gallery, Patient Tower, Intensive Care Unit, Clinic and Diagnostic & Testing blocks.
Are worship facilities available for other denominations?
Patient Support Services provides spiritual services for patients’ and visitors’ convenience. Patient Support Services maintains a comprehensive list of religious services and is available to coordinate requested spiritual services with local religious organizations.
What environmental and sustainability initiatives is Cleveland Clinic Abu Dhabi undertaking?
We are committed to environmental sustainability, and demonstrate our commitment through a number of initiatives, including the sustainable design of the campus, recycling program and alternative transportation program, among others.
What unique sustainability features does the Cleveland Clinic Abu Dhabi medical campus feature?
Our medical campus is LEED Gold-certified. Notable building features include:
- A smart-lighting system that senses the amount of natural sunlight in the room and automatically adjusts the amount of electric light.
- 100% organic fertilizer used for landscaping, generated by Cleveland Clinic Abu Dhabi’s own food waste
- 220 solar panels providing 70 percent of the energy for water heating in the summer.
- Green roofs and a unique state-of-the-art grey water recycling system.
Does Cleveland Clinic Abu Dhabi recycle?
We believe that most waste is preventable, and are targeting a minimum of 50 percent waste recycling rate by 2016.
Cleveland Clinic Abu Dhabi is served by an authorized waste carrier and recycler offering standard recycling and service options for recycling corrugated cardboard, paper, plastic, aluminum, electronic, glass, toner cartridges and battery waste.
What is Cleveland Clinic Abu Dhabi’s Alternative Transportation program?
To encourage the use of alternatives transportation modes and reduce overall greenhouse gases, we have developed a preferred parking scheme to encourage cycling, walking in the cooler months, carpooling, and the use of fuel-efficient and low-emitting vehicles by Caregivers, patients and visitors.
Cleveland Clinic Abu Dhabi is served by public transport within a distance of no more than 300 meters. Multiple bus services provide direct transport to the International Airport and throughout Abu Dhabi. These services provide direct transportation links with the mainland and other major transport nodes.
How do I schedule an appointment?
Appointments can be scheduled in one of two ways:Call our Contact Center at 800 8 CCAD (800 8 2223) or +971 2 659 0200 from outside the UAE.
Visit us online at Request an Appointment.
Are same day appointments available?
Same day appointments may be available for certain services.
Please contact the Contact Center at 800 8 CCAD (800 8 2223) or +971 2 659 0200 from outside the UAE to inquire about availability.
Does the hospital accept all nationalities?
Cleveland Clinic Abu Dhabi is accessible to all patients – Emirati, expatriate and fly-in international - seeking care in our areas of expertise, regardless of their nationality.
Appointment Preparation (4)
When should I arrive for my appointment?
We recommend that you arrive at the check-in desk at least 30 minutes before your scheduled appointment time to ensure that there is enough time to check-in and complete all pre-appointment paper work.
What should I bring with me?
Please make sure to bring your Emirates ID (or other government-issued ID) and health insurance card to your appointment.We also recommend that you bring any medications or medical records (from other facilitates) that are relevant to your current medical condition.
How can I learn more about my physician?
To learn more about Cleveland Clinic Abu Dhabi’s physicians please use the Find a Doctor tool.
What are your visiting hours?
Cleveland Clinic Abu Dhabi's inpatient visiting hours are 10:00AM to 2:00PM and 4:00PM to 11:00PM daily.
What type(s) of insurance do you accept?
Cleveland Clinic Abu Dhabi currently accepts the following insurance plans:
- Daman - Premier and select Enhanced
- ADNIC - Platinum
- AXA - Star Plus
- NAS - Executive and Comprehensive Gulf Solutions
- MedNet - Gold
- Oman Insurance Company/BUPA Premium Plus CCAD
- NextCare - General Plus Network
- MetLife – VIP Network
- Whealth International – Platinum Network
- Aetna – Summit 5000+ Plan 1A Platinum
Cleveland Clinic Abu Dhabi also accepts many patients with out-of-network plans, and we advise to check directly with their health insurance provider(s) on their ability to claim reimbursement. Cleveland Clinic Abu Dhabi also welcomes patients who wish to self pay, and are advised to speak with one of our Financial Counsellors for guidance.
To speak with a Financial Counsellor, and for other insurance coverage inquiries, please call our Contact Center at 800 8 CCAD (800 8 2223) or +971 2 659 0200 from outside the UAE.
My insurance is not currently accepted, can I still visit Cleveland Clinic Abu Dhabi?
Yes, Cleveland Clinic Abu Dhabi accepts patients with out-of-network plans, on a case-by-case basis, with Guarantees of Payment from health insurance companies or employers. Patients are advised to check directly with their health insurance provider(s) on their ability to claim reimbursement.
Cleveland Clinic Abu Dhabi also accepts self-pay patients.
Do you accept self-pay patients?
Yes, Cleveland Clinic Abu Dhabi is open to patients who wish to self-pay. If you do not have health insurance or your insurance plan is not accepted, our team is available to arrange a consultation with one of our Financial Counsellors to help guide you and provide financial advice.
To schedule a consult with one of our Financial Counsellors, please call our Contact Center at 800 8 CCAD (800 8 2223) or +971 2 659 0200 from outside of the UAE.
Is Cleveland Clinic Abu Dhabi a private hospital?
Please note that Cleveland Clinic Abu Dhabi is a government-owned hospital. When visiting Cleveland Clinic Abu Dhabi, patients holding Thiqa insurance cards will benefit from coverage for treatment services availed at governmental healthcare (public) facilities.
What does “IP Only” mean?
Patients with all levels of Daman Enhanced plans can come to Cleveland Clinic Abu Dhabi for inpatient treatment and Day Care procedures such as: medical and surgical admissions, endoscopies, catheterizations, and sleep studies. Subject to medical authorization by Daman, these procedures and/or admissions will be financially covered for the patients on a direct billing basis with Daman itself.
For cases authorized as Day Care procedures, the one free follow-up appointment is not included.
What do “IP Only” services cover?
For cases authorized as inpatient treatment (medical and surgical), the coverage includes the physician’s fee (for the surgery/procedure), hospital stay, medication and supplies, and laboratory and diagnostic tests during the patient’s admission period. It also includes discharge medications and one free follow-up appointment with the provider in the outpatient clinics within a seven-day period.
Are pre-admission outpatient visits covered by Daman if I have an “IP Only” insurance plan
No, they are not covered. Patients are expected to complete necessary diagnostic tests at an in-network facility to help determine eligibility for CCAD services.
If I am willing to pay out of pocket for the pre-consultation, would the additional diagnostic investigations such as MRI, Echo, and EMG be covered by Daman?
No, outpatient diagnostics and laboratory investigations are not covered under “IP Only” insurance plans.
Can I visit Cleveland Clinic Abu Dhabi for a second opinion on my prescribed surgery and will it be covered by Daman?
Yes, you can visit Cleveland Clinic Abu Dhabi for a second opinion. However, you will have to pay for your consultation yourself and any additional tests the physicians require. Daman may agree to issue a second opinion consultation preauthorization upon a patient’s request, but this is subject to approval on a case-by-case basis.
My external physician wants to refer me to Cleveland Clinic Abu Dhabi for a cardiac MRI and nuclear stress test. Will those studies be covered Daman?
Yes, external physicians can refer you to Cleveland Clinic Abu Dhabi but these tests may or may not be covered by your insurance company depending on your insurance coverage. Diagnostics are not covered by “IP Only”.
I am a physician who wants to refer my patient directly to Cleveland Clinic Abu Dhabi for a surgery or procedure. Will this treatment be covered by Daman?
Yes, Daman patients with “IP Only” networks will have their surgery or procedure covered on direct billing subject to medical authorization. External physicians are encouraged to send referrals to Cleveland Clinic Abu Dhabi by filling in the “Contact Us” form on the website and selecting ‘referral’. A Cleveland Clinic Abu Dhabi physician will then evaluate the patient’s medical records.
Our Recruitment Process (7)
I have found a position that matches my qualifications and interests. What do I do next?
The “Apply Now” button next to each job posting takes you through the application process step-by-step, and you will be asked to fill in your personal contact details, educational background and work experience. You will be requested to attach your CV/resume and cover letter. Any other relevant documents can be attached as well.
This is the first time I’m applying for a job with Cleveland Clinic Abu Dhabi. What do I need to know?
If you have not applied on the Cleveland Clinic Abu Dhabi career website through this system before, you will need to register with us first.
How is my application evaluated?
We evaluate the qualifications of the applicant and compare these with the requirements of the job, with the goal of finding the most suitable candidate. We take all available input into consideration in order to reach the final hiring decision. The resume, cover letter, references, interview outcomes, and assessment result are all evaluated.
When can I expect to receive feedback on my application?
We try to get back to successful applicants within a few days, but please bear with us if it takes a little longer to respond. Unfortunately, due to the high volume of applications we receive, we are only able to provide individual feedback to those selected to move forward in the application process.
What happens if I’m invited for a first interview?
The purpose of the first interview is to develop a proper understanding of your personal qualities and skills. We want to know what drives and motivates you. You will also have the opportunity to learn more about us and our culture, so that we can jointly evaluate how you would thrive within our organization. During the interview, you will also receive feedback on the assessments which you have completed. The first interview is usually conducted by one of our HR professionals.
What happens at a second interview?
In the second interview, you will have the opportunity to meet the manager of the position for which you have applied. In some cases, the interview may be with managers from several departments. The managers you meet will be interested in hearing more about you as a person, as well as your professional achievements and ambitions, and how you see yourself in the role for which you’ve applied.
Do you charge any application fee or other fees?
Cleveland Clinic Abu Dhabi does not charge a fee at any stage of the recruitment process, including application, processing or training stages. Please note that vacancy announcements with our name on them which request payments of any kind are fraudulent and were not issued by Cleveland Clinic Abu Dhabi. If you are requested to make a payment at any point in the process, please notify us, providing details of the concerned person and/or website you using our contact form.
Clinical Services (7)
What types of medical services do you provide?
Cleveland Clinic Abu Dhabi is a critical and acute care hospital focused on the treatment of complex medical conditions within our areas of specialization. We have five Centers of Excellence within our 12 Institutes.
What are the Centers of Excellence? Why were they selected?
Our five Centers of Excellence were specifically selected to address the most pressing health concerns of the Abu Dhabi community. Many of the medical conditions treated within these Institutes constitute the top reasons UAE patients travel abroad for treatment. The five Centers of Excellence include:
What is an Institute?
Replicated from Cleveland Clinic in the US, an Institute is a clinical organization model that groups physicians around a particular disease group or organ system, rather than physicians’ area of specialization.
For example, the Heart & Vascular Institute focuses on the heart and circulatory system. In the Institute Model, consultant cardiologist and cardiac surgeons work collaboratively within the same department (Institute) to treat a patient’s heart-related condition, rather than requiring the patient to consult with multiple departments and physicians.
Does Cleveland Clinic Abu Dhabi have a pharmacy?
Yes, our out-patient pharmacy is located on the ground level of the Gallery.
To learn more about the pharmacy, please visit our Pharmacy page.
Can I fill my prescription at Cleveland Clinic Abu Dhabi if I am not a patient?
Our out-patient pharmacy carries more than 400 different types of medications specific to our areas of specialization. Patients are welcome to fill prescriptions from other healthcare providers at the hospital’s pharmacy; however, we recommend that you inquire in advance to determine if your prescription is available.
The pharmacy can be contacted by calling our Contact Center at 800 8 CCAD (800 8 2223).
Does Cleveland Clinic Abu Dhabi offer maternity care?
At this time, Cleveland Clinic Abu Dhabi does not offer obstetrics and gynecology or maternity care.
What specialties does Cleveland Clinic Abu Dhabi not offer?
At this time, Cleveland Clinic Abu Dhabi does not offer orthopedics, pediatrics, obstetrics and gynecology, and is not a trauma center.
Emergency Care (1)
Does Cleveland Clinic Abu Dhabi offer emergency care?
The Emergency Medicine Institute operates 24 hours a day, 7 days a week, 365 days a year, to provide emergency services to patients with serious illness or injuries requiring immediate attention; however, Cleveland Clinic Abu Dhabi does not serve as a trauma center.
Global Patient Services (3)
What is Global Patient Services?
Global Patient Services (GPS) is modeled on US-based Cleveland Clinic’s International Patient Services, and has been established to assist patients and their families arriving from abroad.
Where do I find Global Patient Services? How can I contact them?
Global Patient Services is located on the ground floor of the Gallery, adjacent to the out-patient pharmacy, and can be contacted by emailing firstname.lastname@example.org
or by calling 800 8 CCAD (800 8 2223).
What services does Global Patient Services provide?
Global Patient Services’ offerings include, but are not limited to:
- Complimentary transportation between Abu Dhabi International Airport and Cleveland Clinic Abu Dhabi
- Medical report translation
- Appointment scheduling
For more information, visit our Global Patient Services page.
Clinical Caregivers (3)
How are Cleveland Clinic Abu Dhabi physicians hired?
Our 175 physicians come from all over the world, and have been selected based on their fit for the organization. They have been evaluated through the same hiring standards and process as physicians at Cleveland Clinic in the US, so you can expect to receive the same caliber of care from Cleveland Clinic Abu Dhabi as you would at Cleveland Clinic in the US.
All of Cleveland Clinic Abu Dhabi’s Consultant Physicians are Western-trained, North American/European Board Certified (or equivalent) and licensed by the Health Authority-Abu Dhabi (HAAD).
Do your physicians practice at other hospitals in the region?
Cleveland Clinic Abu Dhabi’s physicians are solely dedicated to working and providing patient care at Cleveland Clinic Abu Dhabi.
Do your physicians make house calls?
In order to ensure the highest quality of care, our physicians only practice at our medical campus. Physicians have generous appointment time offerings for procedures and out-patient clinic visits to accommodate patients with different schedules.
Will Cleveland Clinic Abu Dhabi report their clinical outcomes?
Following US-based Cleveland Clinic’s example, Cleveland Clinic Abu Dhabi will transparently report clinical outcomes annually.
Why do you report your clinical outcomes?
Transparent reporting provides patients with clear information about the clinical results that the hospital is seeing. It allows patients to make informed decisions based on all available information.