Request Your Medical Records

Request a copy of your medical records via our Patient Portal mobile app or website.

You can obtain a copy of your medical records from the Health Information Management Services (HIMS) Department. This can be done via Cleveland Clinic Abu Dhabi’s secure Patient Portal mobile app or website. There is no need to sign an authorization form beforehand.

Once requested, you will receive your medical records within 2 business days. You can download, save, and print your medical records as needed.

To download the Patient Portal mobile app, please use the following links. If you require any assistance with the application setup and guidance, you can call our Patient Portal Team on 80082223.

For Apple users:

Link to app store: ‎Cleveland Clinic Abu Dhabi on the App Store (

For Android users:

Link to Play store Google : Cleveland Clinic Abu Dhabi – Apps on Google Play

How to access medical records within the app

  1. Open the Cleveland Clinic Abu Dhabi Patient Portal App.
  2. Click Main Menu → click My Record → click Medical Records Request.
  3. Read the information carefully and choose the type of request → Add visit or discharge date.
  4. For Medical Report/Letter Request, explain your request and add the name of your physician and the purpose of the request (e.g. for insurance, IPC, personal use etc.).

Please Note

  1. Imaging study CDs can only be requested in-person by visiting the HIMS Department (see below). There is a fee of AED 26.25 per CD.
  2. Procedures are not provided on CD, but they can be provided as a report with all details included.
  3. A written authorization, signed by the patient, must be obtained before requesting medical records on behalf of someone else.

You can request medical records in-person at the HIMS Department, located on level P1. Opening hours are 9:00am to 4:00pm, Monday to Friday. Please note, prayer time is observed on Fridays and the office is closed between 12:30 pm to 2:00 pm.

To schedule your appointment, please call our Contact Center between 7:00am and 7:00pm, Monday to Friday. Alternatively you can complete our online form ​& request a callback to confirm your appointment.

Disclaimer: Patients under the age of 14 are only accepted in our Emergency Department and Eye Institute.

Our award-winning Emergency Department​ operates 24 hours a day, 7 days a week.