Your Patient Journey

There are many details to keep in mind when travelling abroad for medical treatment, and we are here to guide and support every step of the way. Know what to expect before, during, and after your medical care at Cleveland Clinic Abu Dhabi.

Our Global Patient Services will be on-hand to help you with all of the following steps. You can contact them regarding any aspect of your patient journey on +971 2 501 9903 (office) or +971 5 226 18811 (mobile).

Before Your Visit

  • Scheduling Your Appointment
  • Preparing Your Documents
  • Financial Guidance

Scheduling Your Appointment

You can easily schedule your appointment by sending us an enquiry or request via our dedicated email address at [email protected]. To ensure we offer the best care for you, we will need you to provide us:

  • Your personal details such as name, date of birth, contact information, passport number and expiry date, as well as contact details of a family member or next of kin.
  • You will be asked to fill an intake form to list the details of your appointment.
  • If you have any special needs, e.g. wheelchair assistance.
  • Your medical history and reason for visiting Cleveland Clinic Abu Dhabi; we will also ask to you send your medical records for review.
  • Your preferred dates for travel.
  • If you require travel arrangement assistance, such as flight tickets and accommodation bookings.

Confirming Your Appointment

Once your appointment(s) are scheduled and we have received all your details, you will receive a confirmation email. It will detail the appointment information and any instructions you need to follow before your arrival.

During Your Visit

Once you and your family have checked in to your chosen hotel and enjoyed some post-travel rest and relaxation, you will be welcomed to Cleveland Clinic Abu Dhabi in our international patient lounge. Here you will be introduced to your patient services ambassador who will assist with registration and admission processes.

You will be able to discuss all aspects of your visit – from your treatment plan to financial arrangements, to dietary requirements and organizing leisure activities and sightseeing. We’re here to make your Cleveland Clinic Abu Dhabi experience as comfortable and stress-free as possible.

Our international patient lounge is a plush, contemporary space overlooking the Al Maryah Island waterfront, with views of the Abu Dhabi city skyline. Designed for you and your family to relax in, we offer refreshments and light snacks throughout the day, with easy access to all areas of the hospital.

Staying in Abu Dhabi

As the capital of the UAE, Abu Dhabi has much to offer patients and visitors during their stay.

You can find out more about visiting Abu Dhabi here.

After Your Visit

Following the completion of your visit, you will be able to consult with our financial counselors to finalize payment details. Our health records team will be able to help you to access your medical records. Additionally, your patient ambassador will support you with any follow-up visits you may require.

To get in touch with the international patient services team, please call on +971 2 501 9903 or +971 5 226 18811, or click on ‘Request an Appointment’.

Travel Documents & Visas

Depending on your country of residence, you may require a visa for entry into the UAE prior to travelling. You can check with embassy of UAE in your country for more details.

Our travel agency can facilitate the completion of any paperwork and documentation in order to issue entry visas prior to arrival.

Medical Records

We will ask you to send your most recent medical records for our clinical teams to review. This allows us to select the most suitable healthcare provider for your treatment, and for them to be able to assess your medical history and reasons for visiting to propose an appropriate care plan.

Our ‘Things to Bring’ checklist might help you with documents and items to bring for your visit to Cleveland Clinic Abu Dhabi.

Our dedicated finance team are here to provide all our patients with financial guidance. Once your appointment and care plan has been finalized. Our coordinator will share the financial estimate with you. This estimate is a breakdown of planned services and procedures you will receive during your stay at Cleveland Clinic Abu Dhabi, as well as the consultation fee. You have the option to pay before your visit or on the day of your arrival to the hospital. On completion of your care, we will calculate your final bill, including any additional charges based on any changes to your medical treatment, and can advise you on our accepted payment methods.

Speak With Us

We are here to guide and support you every step of the way.
You can contact our International Patient Services team regarding any aspect of your patient journey on

Our representatives are available to cater to your request every day from Monday to Friday in the hours between 8:00 AM – 5:00 PM GST (UTC+4:00).

Alternatively, you can reach out to us via our mobile phone for 24/7 assistance at +971-52-2618811

Request an Appointment +971 2 501 9903 Email Us