Cleveland Clinic Abu Dhabi may collect some or all of the following types of information:
We may combine such information with information we already have collected about you.
When there are errors in your personal identifiable information, e.g., name, mobile number, date of birth, etc., Cleveland Clinic Abu Dhabi will make corrections to ensure that the information is accurate. Upon your authorization, your personal identifiable information can be changed or updated.
We may collect certain information automatically when you use our Services, such as your computer’s Internet Protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, information about the links you click and pages you view within the Services, and other standard server log information.
We may also collect technical data to address and fix technical problems and improve our Services. Your device or browser settings may permit you to control the collection of this technical data. By using the Services, you are consenting to us or any party acting on our behalf collecting this technical data
For our application to be available in the Google Play store, we must provide some information as below.
The Cleveland Clinic Abu Dhabi application interacts with your microphone only if you provide it with permissions. The Cleveland Clinic Abu Dhabi application interacts with your camera roll only if you choose to add a profile photo in the Cleveland Clinic Abu Dhabi application. This information is not used in connection with COVID-19.
The Cleveland Clinic Abu Dhabi application accesses, collects, uses, and shares your information as stated below in the section titled, “Use of Information.”
The Cleveland Clinic Abu Dhabi mobile application was not created specifically for the COVID-19 pandemic. The Cleveland Clinic Abu Dhabi mobile application may allow you to access COVID-19-related vaccination information, laboratory test results, and documents with illness-related information (including for other conditions, services, tests or vaccinations).
The Cleveland Clinic Abu Dhabi application permits you to conduct telehealth appointments. We do not collect or otherwise interact with any Personal Health Information exchanged during any telehealth appointments.
If you access the Services from an advertisement on a third-party website, application, or other service (a “Third-Party Service”) we may receive information from the owner of the Third-Party Service related to you or that advertisement.
In connection with Services that involve medical treatment, we may collect medical records from your past, current, and future health care providers (to the extent applicable). This may include information about your diagnosis, previous treatments, general health, laboratory and pathology test results and reports, social histories, any family history of illness, and records about phone calls and emails related to your illness.
We may also receive information about you from other sources, including through third-party services and organizations. We may combine our first-party data, such as your email address or name, with third-party data from other sources and use this to contact you (e.g. through direct mail). For example, if you access third-party services, such as Facebook, Google, or Twitter, through the Services to login to the Services or to share information about your experience on the Services with others, we may collect information from these third-party services.
We may use the information we collect online to:
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.
You have the right to request copies of your medical record. Protected Health Information (PHI) that is disclosed electronically via email will be sent securely via password protected file or secure email.
We may share your information with third-party vendors and service providers that help us with specialized services, including billing, payment processing, providing medical advice for telemedicine services, management and hosting of telemedicine services, customer service, email deployment, business analytics, marketing (including but not limited to advertising, attribution, deep-linking, direct mail, mobile marketing, optimization and retargeting) advertising, performance monitoring, hosting, and data processing. These third-party vendors and service providers may not use your information for purposes other than those related to the services they are providing to us.
We may share your information with Mubadala Health and its affiliates, including Healthpoint Hospital, Imperial College London Diabetes Center, Abu Dhabi Telemedicine Centre, Amana Healthcare, Mubadala etc. for continuation and coordination of your healthcare.
We may disclose information to respond to court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, health, safety, and security of Cleveland Clinic Abu Dhabi, patients, users, or the public.
With your consent or at your direction, we may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.
If you choose to engage in public activities on the third-party sites that we link to, you should be aware that any information you share there can be read, collected, or used by other users of these sites and forums. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in public areas.
No information provided by patients during medical consultations or requests for medical appointments is ever used for marketing purposes.
We use measures to protect your personal identifiable and Confidential Health Information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction in accordance with applicable UAE Laws. We use measures designed to protect other information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
You may be able to refuse or disable cookies by adjusting your web browser settings. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). Please note that you may need to take additional steps to refuse or disable Local Shared Objects and similar technologies. For example, Local Shared Objects can be controlled through the instructions on Adobe’s Setting Manager page. If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you.
We do not share Protected Health Information with third parties for their own direct marketing purposes.
Opt-out. To opt-out of interest-based advertising across browsers and devices from companies that participate in the Digital Advertising Alliance or Network Advertising Initiative opt-out programs, please visit their respective websites. You may also be able to opt-out of interest-based advertising through the settings within the mobile app or your mobile device, but you opt-out choice may apply only to the browser or device you are using when you opt-out, so you should opt-out on each of your browsers and devices. If you opt-out, you will still receive ads but they may not be as relevant to you and your interests, and your experience on our Services may be degraded.
Do-Not-Track Signals and Similar Mechanisms. Some web browsers transmit “do-not-track” signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not act in response to these signals.