Know your patient and visitor rights and responsibilities at Cleveland Clinic Abu Dhabi.

Patients and their families have the following rights:

Patients and their families have the following responsibilities:

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If you have a suggestion or complaint about the services provided you may: 

  • Ask to speak to a Service Excellence Specialist 
  • Submit a Suggestion and Complaint form available in all reception areas 
  • Contact us at 800 8 CCAD (2223) 
  • Email us at ServiceExcellence@ccaduae.ae 
  • Visit our website at www.clevelandclinicabudhabi.ae


Your feedback will be handled appropriately, professionally and confidentially.

If you feel that your complaint is not receiving appropriate attention, you have the right to reach out to the Abu Dhabi Government by phone at 800 555 or by email at contact@abudhabi.ae and to the Joint Commission International by email at JCIquality@jcrinc.com​


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