​Our Patient Experience team’s goal is to ensure patients come first at every step of their Cleveland Clinic Abu Dhabi journey, and we continually collaborate with our caregivers to enhance their experience at every step of the way.

Our Patient Experience department is divided into two teams; Service Excellence and Experience Intelligence, which are responsible for the following key services:

  • Listening to our patients and their families, and using this feedback to develop best practices in delivering quality patient-centered care
  • Data management, analysis and collaboration with departments to determine and deliver the best patient-focused care
  • Highly specialized training for all caregivers in our Patients First philosophy and ways of working
  • Implementation and continual compliance with Department of Health regulations, policies and procedures