As Cleveland Clinic Abu Dhabi has been designated a COVID-19 free facility, the following changes have been made in alignment with the Department of Health. 

We appreciate your support in helping us to reduce the risk of community transmission of COVID-19, while ensuring our patients can continue to receive support from their family, friends and loved ones in a safe environment​.

Changes to scheduled outpatient appointments​​​​

We are working to replace non-urgent outpatient visits with virtual visits where appropriate, via our Health Portal website and app.
If this impacts you, a member of our team will contact you to let you know about the change, ahead of your scheduled appointment

Non-essential surgeries to be postponed​

If you have an elective procedure scheduled with us, you might receive an SMS about your procedure being postponed. A member of our team will contact you in the next few days to reschedule​

Changes to patient visitation policies​​​

Please note, the following changes have been made to our visitation policies to ensure that our patients can continue to receive support from their families and loved ones, safely.
  • All inpatient visitors are required to present a negative PCR result, issued no more than 24 hours ahead of their visit 
  • Visitors who have been vaccinated are exempt from this requirement. They will be asked to present their E or ‘star’ status on the AlHosn app 
  • Requirements for all visitors:

    • Only two visitors are allowed, per patient, at a time.
    • All visitors must wear a mask at all times and adhere to all infection control measures implemented by the hospital
    • Only those over the age of 16 will be allowed to visit 
    • Overnight stays are not permitted at this time
  • Guidelines for visitors/responsible adults of surgical and procedural patients:

    • Only one visitor per patient is allowed and you will be asked to stay in the perioperative waiting area
    • Access to clinical areas is for patients only, or individual parents of paediatric patients
  • Our inpatient visiting hours are:

    • Ramadan Hours:  Patient visiting hours are from 10:00am - 12:00pm and 7:00pm - 10:00pm for all patient floors

Can inpatients receive direct calls from family to their room?​​

Yes, friends and family can contact patients directly by calling 800 8 2223 and selecting option 4, followed by the extension number displayed on the patient’s in-room telephone. Calls can also be made to numbers outside of the hospital by dialing 9 followed by the phone number.

Update on private caregivers​​

Please note that private caregivers are no longer permitted to stay with patients, outside of regular visiting hours.  
Please speak with the patient’s Cleveland Clinic Abu Dhabi caregiver team if you have any questions about your loved one’s care.

No external food policy

In line with international best practice for infection control, we ask that you do not bring food into the hospital. ​

Access to the Emergency Department

In-line with international best practices, we have restricted access to the Emergency Department for patients and visitors through the main doors only. 
Please note, parking is not permitted in front of the Emergency Department. ​

Valet services suspended

Cleveland Clinic Abu Dhabi is no longer offering valet parking services, until further notice.
Please proceed to the underground carpark for access to self-parking spaces close to both the clinics, and the hospital facilities. ​
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