Frequently Asked Questions

Clinical Offerings

Clinical Services (7)

What types of medical services do you provide?

Cleveland Clinic Abu Dhabi is a critical and acute care hospital focused on the treatment of complex medical conditions within our areas of specialization. We have five Centers of Excellence within our 12 Institutes.

What are the Centers of Excellence? Why were they selected?

Our five Centers of Excellence were specifically selected to address the most pressing health concerns of the Abu Dhabi community. Many of the medical conditions treated within these Institutes constitute the top reasons UAE patients travel abroad for treatment. The five Centers of Excellence include:

1. Heart & Vascular Institute
2. Neurological Institute
3. Digestive Disease Institute
4. Eye Institute
5. Respiratory & Critical Care Institute

What is an Institute?

Replicated from Cleveland Clinic in the US, an Institute is a clinical organization model that groups physicians around a particular disease group or organ system, rather than physicians’ area of specialization.

For example, the Heart & Vascular Institute focuses on the heart and circulatory system. In the Institute Model, consultant cardiologist and cardiac surgeons work collaboratively within the same department (Institute) to treat a patient’s heart-related condition, rather than requiring the patient to consult with multiple departments and physicians.

Does Cleveland Clinic Abu Dhabi have a pharmacy?

Yes, we have three outpatient pharmacies in the hospital.

Our main pharmacy is located on the Ground floor and is open 24/7.

Our Eye Clinic pharmacy is located on Level 1 in the Eye Institute, and is open Monday to Friday, between 9:00am and 5:00pm.

Our Specialty Clinic Pharmacy (for Endocrinology Clinic patients) is located on P1 near the Endocrinology Clinic and is open Monday to Friday, between 8:30am and 4:30pm. Please note, it is closed between 12:30pm and 1:00pm Monday to Thursday and between 1:00pm and 2:00pm on Fridays.

To learn more about the pharmacy, please visit our Pharmacy page.

Can I fill my prescription at Cleveland Clinic Abu Dhabi if I am not a patient?

Our out-patient pharmacy carries more than 400 different types of medications specific to our areas of specialization. Patients are welcome to fill prescriptions from other healthcare providers at the hospital’s pharmacy; however, we recommend that you inquire in advance to determine if your prescription is available.

The pharmacy can be contacted by calling our Contact Center at 800 8 CCAD (800 8 2223).

Does Cleveland Clinic Abu Dhabi offer maternity care.

At this time, Cleveland Clinic Abu Dhabi does not offer obstetrics and maternity care.

What specialties does Cleveland Clinic Abu Dhabi not offer?

At this time, Cleveland Clinic Abu Dhabi does not offer orthopedics, pediatrics and obstetrics, and is not a trauma center.

Emergency Care (1)

Does Cleveland Clinic Abu Dhabi offer emergency care?

The Emergency Medicine Institute operates 24 hours a day, 7 days a week, 365 days a year, to provide emergency services to patients with serious illness or injuries requiring immediate attention; however, Cleveland Clinic Abu Dhabi does not serve as a trauma center.

Global Patient Services (3)

What is Global Patient Services?

Global Patient Services (GPS) is modeled on US-based Cleveland Clinic’s International Patient Services, and has been established to assist patients and their families arriving from abroad.

For more information, visit our International Patients page.

Where do I find Global Patient Services? How can I contact them?

Global Patient Services is located on the ground floor of the Gallery, adjacent to the out-patient pharmacy, and can be contacted by emailing gps@clevelandclinicabudhabi.ae or by calling 800 8 CCAD (800 8 2223).

What services does Global Patient Services provide?

Global Patient Services’ offerings include, but are not limited to:

Complimentary transportation between Abu Dhabi International Airport and Cleveland Clinic Abu Dhabi
Medical report translation
Appointment scheduling

For more information, visit our Global Patient Services page.

Clinical Caregivers (3)

How are Cleveland Clinic Abu Dhabi physicians hired?

Our 175 physicians come from all over the world, and have been selected based on their fit for the organization. They have been evaluated through the same hiring standards and process as physicians at Cleveland Clinic in the US, so you can expect to receive the same caliber of care from Cleveland Clinic Abu Dhabi as you would at Cleveland Clinic in the US.

All of Cleveland Clinic Abu Dhabi’s Consultant Physicians are Western-trained, North American/European Board Certified (or equivalent) and licensed by the Health Authority-Abu Dhabi (HAAD).

Do your physicians practice at other hospitals in the region?

Cleveland Clinic Abu Dhabi’s physicians are solely dedicated to working and providing patient care at Cleveland Clinic Abu Dhabi.

Do your physicians make house calls?

In order to ensure the highest quality of care, our physicians only practice at our medical campus. Physicians have generous appointment time offerings for procedures and out-patient clinic visits to accommodate patients with different schedules.

Reporting (2)

Will Cleveland Clinic Abu Dhabi report their clinical outcomes?

Following US-based Cleveland Clinic’s example, Cleveland Clinic Abu Dhabi will transparently report clinical outcomes annually.

Why do you report your clinical outcomes?

Transparent reporting provides patients with clear information about the clinical results that the hospital is seeing. It allows patients to make informed decisions based on all available information.