Your Patient Journey

There are many details to keep in mind when travelling abroad for medical treatment, and we are here to guide and support every step of the way. Know what to expect before, during, and after your medical care at Cleveland Clinic Abu Dhabi.

You can contact our international patient services team regarding any aspect of your patient journey on +971 2 501 9903 or +971 5 226 18811.

Before Your Visit

Scheduling Your Appointment​

You can easily schedule your appointment and discuss your requirements with our international patient services team. When scheduling your appointment, we will ask you to provide a few details:

  • Your personal details such as name, date of birth, contact information, passport number and expiry date, as well as contact details of a family member or next of kin.
  • If you have any special needs, e.g. wheelchair assistance.
  • Your medical history and reason for visiting Cleveland Clinic Abu Dhabi; we will also ask to you send your medical records for review.
  • Your preferred dates for travel.
  • If you require travel arrangement assistance, such as flight tickets and accommodation bookings.
  • Confirming Your Appointment

    Once your appointment(s) are scheduled and we have received all your details, you will receive a confirmation email. It will detail the appointment information and any instructions you need to follow before your arrival. 

Preparing Your Documents

Financial Guidance

During Your Visit

Once you and your family have checked in to your chosen hotel and enjoyed some post-travel rest and relaxation, you will be welcomed to Cleveland Clinic Abu Dhabi in our international patient lounge. Here you will be introduced to your patient services ambassador who will assist with registration and admission processes.

You will be able to discuss all aspects of your visit – from your treatment plan to financial arrangements, to dietary requirements and organizing leisure activities and sightseeing. We’re here to make your Cleveland Clinic Abu Dhabi experience as comfortable and stress-free as possible.

Our international patient lounge is a plush, contemporary space overlooking the Al Maryah Island waterfront, with views of the Abu Dhabi city skyline. Designed for you and your family to relax in, we offer refreshments and light snacks throughout the day, with easy access to all areas of the hospital.

Staying in Abu Dhabi

As the capital of the UAE, Abu Dhabi has much to offer patients and visitors during their stay.

Al Maryah Island, where Cleveland Clinic Abu Dhabi is situated, boasts beautiful landscaped waterfront promenades, with multi-cuisine restaurants, coffee shops and luxury retail at the nearby Galleria Mall - all nestled between incredible contemporary architecture.

Abu Dhabi itself boasts a unique fusion of heritage and traditional culture with an ultramodern lifestyle. There is plenty to explore and experience at your own pace, and your concierge will be happy to suggest activities and sightseeing in the area.

You can find out more about visiting Abu Dhabi here.

After Your Visit

Following the completion of your visit, you will be able to consult with our financial counselors to finalize payment details. Our health records team will be able to help you to access your medical records. Additionally, your patient ambassador will support you with any follow-up visits you may require.

To get in touch with the international patient services team, please call on +971 2 501 9903 or +971 5 226 18811, or click on 'Request an Appointment'.

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