​​What is the Coronavirus COVID-19?

Coronavirus COVID-19 is a new strain of coronavirus, first identified in clusters with pneumonia-like symptoms.

We are working with public health partners to share with you the most accurate information possible. However in line with the recommendation of the Department of Health Abu Dhabi​, we recommend visiting government health agencies and the World Health Organization for the latest updates.

What are the symptoms?

  • Sore throat
  • Fever
  • Cough
  • Headache
  • Shortness of breath​

These symptoms do not necessarily mean you have Coronavirus COVID-19. They are similar to other illnesses that are much more common, such as cold and flu.

If you think you or a family member have symptoms, or have been in contact with Coronavirus, use the *Apple CDC COVID-19 Screening Tool to check your symptoms and get advice on your next steps. *This tool is designed as a useful resource and does not replace medical instructions and advice from healthcare providers or health authorities.

If you have chest pain, shortness of breath, dizziness, a severe headache or other potentially life-threatening problems, go to the nearest emergency department or call 999.

What to do if you think you might have Coronavirus COVID-19

If you have signs of a respiratory infection and have recently travelled, or have been in contact with a person who has a confirmed case of Coronavirus COVID-19, follow the below steps:

  • Seek medical care immediately.
  • Before you go to the emergency department, call ahead and inform them of your recent travel and symptoms.
  • Avoid contact with others

If you require medical support please contact:

    • Department of Health's Istijaba​ call center on 800 1717
  • Ministry of Health & Prevention on 800 11111
  • Dubai Health Authority​ on 800 342

Updates to our patients and visitor policies

To protect the health of our patients and caregivers, we are limiting the number of visitors to our campus. 

We appreciate your support in helping us to reduce the risk of community transmission of Coronavirus COVID-19, while ensuring our patients can continue to receive support from their family, friends and loved ones. 

Changes to Scheduled Outpatient Appointments​​

We are working to replacing non-urgent outpatient visits with virtual visits where appropriate, via our Health Portal app​.
If this impacts you, a member from our team will contact you to let you know about the change, ahead of your scheduled appointment.

Non-Essential Surgeries to be Postponed​

If you have an elective procedure scheduled with us you might receive an SMS about your procedure being postponed. A member from our team will contact you in the next few days to reschedule. 

Changes to patient visitation policies​​

During this time, please check the website before you visit, as visiting hours are subject to change during this period.
  • Patient visiting hours are from 10:00am to 12:00pm and 5:00pm to 7:00pm for all patient floors. 
  • Patients may receive one visitor during this time.
  • Adults over the age of 60 are advised to avoid visiting patients.
  • Children are not currently permitted to visit.
  • Overnight stays are not permitted at this time.​

Update on private caregivers​​

Please note that private caregivers are no longer permitted to stay with patients, outside of regular visiting hours.  
Please speak with the patient’s Cleveland Clinic Abu Dhabi caregiver team if you have any questions about your loved one’s care.

No external food policy

In line with international best practise for infection control, we ask that you do not bring food into the campus. ​

Access to the Emergency Department

In-line with international best practices, we have restricted access to the Emergency Department for patients and visitors through the main doors only. 
Please note, parking is not permitted in front of the Emergency Department. ​

Valet Services Suspended

Cleveland Clinic Abu Dhabi is no longer offering valet parking services, until further notice.
Please proceed to the underground carpark for access to self-parking spaces close to both the clinics, and the hospital facilities. ​