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Need expert care quickly? Our self-pay service is one way to get the care you need — when you need it.


Our convenient self-pay service makes it easy to get prompt treatment if you are not using private medical insurance. You’ll benefit from transparent pricing, quick appointment times and the expertise of London’s leading specialty consultants.

What’s Self-Pay and How Does it Work?

When you come to Cleveland Clinic London, we want you to have the best possible private care. So we’ll help you through your entire healthcare journey – including navigating payment options. Our self-pay specialists will guide you through the estimated cost of your care and update you if that amount changes for any reason. This way, there aren’t any surprises and you can focus on your health.

Self-Pay: A Step-by-Step Guide

Getting started is simple. Here’s quick guide to our self-pay service:

  1. Book an appointment: Call us on +44 80 8303 2604 to speak to a self-pay specialist. We’ll provide an estimate, help you select the right consultant for your health needs and answer any questions you might have. Once you’re ready, we can typically get things moving quickly – many of our consultants have availability for an appointment within 48 hours.
  2. Meet with your consultant: Your consultant will review your medical history, discuss your health concerns and recommend tests or treatments based on your needs.
  3. Arrange your treatment: Once you receive a treatment plan from your consultant, you’ll receive an estimate that covers all the services you’ll need. Then we can schedule your care when it’s convenient for you.

Access to flexible payment options

There are flexible payment options for self-funding patients through Chrysalis Finance that can help you spread the cost of your care. Find out more.

Our Self-Pay Services - Full Width

Our Self-Pay Services

 

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Frequently Asked Questions

All patients over the age of 18 are eligible to sign-up for the Patient Portal on the website & mobile app. This is voluntary, but we encourage you to sign-up so you have access to the full range of helpful and convenient features. To set-up your account, complete the online activation steps or call our Contact Center who can assist you. Alternatively, speak to a member of our patient service representative team during your next visit.

Yes, the self-schedule function allows patients with a Cleveland Clinic Abu Dhabi Patient Portal & mobile app account to book an appointment with their doctor at a convenient time and date. Guest users are also able to book or request an appointment after answering a few short questions. Please note, for certain doctors, you may need to call our Contact Center to schedule an appointment.​

Yes, you can check-in for your appointment using the Patient Portal’s eCheck-In feature. This offers easy, fast, and convenient access to your care.

Using eCheck-In, you can check yourself in for your appointment up to 30 minutes before your scheduled appointment time. You can then head straight to the waiting area within the relevant department, where you will be called for your appointment.

Alternatively, you can use our quick self-check-in kiosks when you arrive or visit our service desk and speak to a receptionist.

You can request your medical records using the Cleveland Clinic Abu Dhabi Patient Portal. Once requested, you will receive your medical records within 2 business days. You can download, save, and print your medical records as needed.

Yes. On your next visit, mention that you would like to have your medication delivered. The Cleveland Clinic Abu Dhabi Patient Portal & mobile app allows you to select the delivery option when you ask for a medication refill. Please note, there may be some charges associated with the delivery of medications.

Once you have had your first appointment with your doctor, you will be able to message them directly using the Message Doctor feature. You will only be able to contact caregivers you have had appointments scheduled with in the last 15 months. If you have any concerns prior to your first appointment, our Contact Center team will be happy to assist you.

When you set up your personal account, you will be asked to state your preferred email address for communication. All your Cleveland Clinic Abu Dhabi Patient Portal & mobile app notifications will be sent to this email.

A number of test results are available for you to view within the ‘Test Results’ section of your Cleveland Clinic Abu Dhabi Patient Portal & mobile app account. You can message your doctor directly using the ‘Message Doctor’ feature to discuss your results ahead of any follow-up appointments.

Speak with our Contact Center for assistance

Request an Appointment 800 8 2223